Policies

PRIVACY

JPW are aware that you the consumer are concerned as to what happens with personal information provided by you. We respect your privacy and treat all information as private and confidential, we will only use information supplied by you for the purpose of internal accounts purpose, delivery of goods, and for us to keep in contact with you from time to time regarding your order progress. We may also use this information for improving our quality of service and inform you of promotional deals we are offering from time to time. 

We do not and will not sell or release information provided by you to any other third parties, except when in connection with your orders, or in exceptional cases of debt recovery. Unless required by law.

RETURNS POLICY

In the unlikely event that you have to return any products to us you should be aware of the following.

No merchandise will be accepted for return without prior authorisation from JPW (AUST) PTY LTD. Please contact our Customer Service department on (08) 6253 3000 who will confirm authorisation.

Items returned for warranty inspection must be consigned to our warehouse by our authorised carriers.

Items returned for ANY OTHER REASON must have freight charges pre-paid to our Warehouse and should be sent by the road transport carrier of your choice.

Any further item returned must be accompanied by full explanatory paperwork attached thereto. In the absence of such information, we regret our inability to process the matter further.

WITH THE EXCEPTION OF VALID WARRANTY CLAIMS, WE RESERVE THE RIGHT TO CHARGE A 15% HANDLING AND RESTOCKING FEE ON ALL GOODS RETURNED.

We will gladly credit or accept refunded goods which are returned to us within 30 days of purchase in original condition eg. no scratches, dirt or damage. This includes goods ordered in error. Returns will not be accepted for a credit after 30 days from date of invoice unless for warranty.

Any items on your order that are not currently in stock in our warehouse will be automatically placed onto back order. You will be notified as soon as this stock becomes available and the item/s will be delivered with your next order delivery unless otherwise requested by you. Please state clearly on your order comments if you do not require stock to be back ordered if unavailable. Your invoice will also clearly show any items that are on back order. Please advise us as soon as possible should you wish any items to be taken off back order.

Damaged Goods: Whilst all care is taken when picking, packing and transporting your goods, we advise that you should inspect the goods for damages on receipt. If the package/s you receive appears to be damaged or has been tampered with, we advise that you refuse the package or note on the courier's delivery slip to indicate this (if you do sign to accept the package). If the goods are found to be damaged prior to delivery to you then we will replace or refund the price paid. Damaged goods must be reported to us within 48hrs by e-mail or telephone call (preferably immediately on the same day you receive them) and the damages listed in detail. We will endeavour to resolve any delivery disputes immediately upon notification. We cannot be held responsible for damages reported after 48hrs of receipt.
Remittance Terms: All goods remain the property of JPW (Aust) Pty Ltd until paid for in full.