Terms and Conditions

Table of Content

MAKING A PURCHASE

JPW (Aust) Pty Ltd is a Wholesale distribution company. Our products are sold to approved account holding customers only. For general public sales, please refer to our list of many retail stores and businesses who can supply to you direct. If you are a retail store or active marine business and would like to set up an account with us, please click here to complete our account trade application form. We will notify you in writing of your application result in due course.

For our account holders, making a purchase could not be easier. Just browse through our web store, click on any items that you wish to purchase and add them to your shopping cart. When you have finished your selection, click on "Checkout". You will be requested to complete a few further details so that we can satisfy your order fully, then your order request will be automatically sent to our order and dispatch warehouse for collation. You are also welcome to place your orders by phone or fax.

Account terms are payment of all invoices on or before the 25th day of the following month of the invoice date. We offer a further 7.5% settlement discount on all prices to our account customers as their sales commission on any invoice paid in full by the 25th day of the following month. Payment must be received into our account on or before this date to effect this discount. This discount is offered at 5% for accounts paid by credit card.

Accounts past due will forfeit all commission discounts and will not be supplied further goods until full payment of any delinquent amount has been received by us, alternatively, GOODS WILL BE COLLECTED

A charge of 5% per month will be applied to all overdue accounts and will continue to be debited in successive months until such time as full payment of all monies due has been received by us. Upon payment of the invoice, the goods are then deemed as sold to the account holder and title is transferred.

We accept payments via Direct Debit (EFT), cheque, VISA, Mastercard and EFTPOS. If you choose to pay by direct debit EFT, please ensure you enter the 6 digit invoice number or full account name in the bank transfer reference box when making your payment. 

OWNERSHIP OF GOODS

 JPW (AUST) PTY LTD supplies merchandise on loan to the customer under terms and conditions of this agreement.

An invoice will be issued and enumerate the merchandise supplied at the time of dispatch.

The property and full title in the merchandise will remain with JPW (AUST) PTY LTD until such time as the last payment made by the customer is received, or if by cheque or bill of exchange or letter of credit, is cleared on presentation by JPW (AUST) PTY LTD to our bank.

A current insurance policy covering fire, water damage, theft or malicious damage must be effected by the customer for the full monetary value of all merchandise in their possession belonging to JPW (AUST) PTY LTD. 

SHIPPING AND HANDLING

The products will be delivered to the address of your choice.

Risk in the products passes to you when the products are signed for at the delivery address stipulated in your order. We accept no responsibility for any damage or loss to the products after risk passes.

Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

We will inform you as soon as possible after acceptance if we are unable to deliver the products to you on the date specified by you and you may agree an alternative delivery period or you may cancel the order. In no event shall we be liable to you for any losses you may have for any delay in delivery and time of delivery shall not be of the essence of the contract.

If you fail to take delivery of the Products and without prejudice to any other rights and remedies available to us, we may store the products until actual delivery. 

COLLECTING YOUR GOODS

Orders can generally be collected from our warehouse. If you would like to collect your order, please select "Pickup" as your delivery preference. There are no delivery charges when you pick up from us.

Our dispatch office will notify you by email or phone when your order is ready for collection. Please refrain from attending our warehouse to collect an order until you have received this notification to avoid any delays or lengthy waiting times. Please also be aware of any items requiring special handling or any large or bulky items requiring specific vehicle sizes for transportation.

Please note that we require orders to be collected within 7 days of our dispatch notification to you. Failure to pick up in this time frame may result in your order being cancelled and stock re-shelved for resale.

Failed Deliveries: In the event that your order cannot be delivered successfully after two attempts, it will be deemed as a failed delivery by our courier service. We are charged by the courier company for the return of ALL failed deliveries or non collection of goods from their depot. If your order has been classed as a failed delivery we have no other option than to pass this charge on to you. Your options then are that we can either re-send the order (at your cost) or issue a refund (for goods only) less all freight costs incurred.

Liability: If the goods delivered are not what you ordered, are damaged, defective or the delivery is of an incorrect quantity, should you have any cause to complain about your order you should contact us in writing (email) within ten working days, failure to do so may limit actions we can take to fulfil your claim.
If you notify us of a problem under this condition, our obligations will be, (at your option)
a) to make good any shortage or non-delivery,
b) to replace or repair any goods that are damaged or defective,
or
c) to refund you the amount paid for the goods in question via same method as originally paid.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem/s you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph c) above. Our maximum liability shall always be limited to the amount you paid including any shipping charges.

CANCELLING AN ORDER

You have the right to cancel the contract for your purchase within 7 working days of delivery. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. 

To cancel a contract, please contact us within seven working days following delivery. Package the items securely and send them to us with your order number written clearly on the outside and inside the package. The return address is:

JPW Marine
64 Division Street
Welshpool
Perth W.A.
6106
AUSTRALIA

We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Once you have notified us that you are cancelling your contract, any relevant sum debited to us from your account will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

CHANGING ORDERS ie: switching, adding or deleting items.

Our system is fully computerised. The moment an order is received, it is immediately processed and sent to our order fulfilment team. They immediately process and pack the order. If you wish to amend your order after submitting, please contact us during office hours to make a change. To reduce errors and orders sent out incorrectly please ensure that when you press your SUBMIT ORDER button that your cart contains the exact quantities and goods required. 

PRIVACY

JPW are aware that you the consumer are concerned as to what happens with personal information provided by you. We respect your privacy and treat all information as private and confidential, we will only use information supplied by you for the purpose of internal accounts purpose, delivery of goods, and for us to keep in contact with you from time to time regarding your order progress. We may also use this information for improving our quality of service and inform you of promotional deals we are offering from time to time. 

We do not and will not sell or release information provided by you to any other third parties, except when in connection with your orders, or in exceptional cases of debt recovery. Unless required by law.

RETURNS POLICY

In the unlikely event that you have to return any products to us you should be aware of the following.

No merchandise will be accepted for return without prior authorisation from JPW (AUST) PTY LTD. Please contact our Customer Service department on (08) 6253 3000 who will confirm authorisation.

Items returned for warranty inspection must be consigned to our warehouse by our authorised carriers.

Items returned for ANY OTHER REASON must have freight charges pre-paid to our Warehouse and should be sent by the road transport carrier of your choice.

Any further item returned must be accompanied by full explanatory paperwork attached thereto. In the absence of such information, we regret our inability to process the matter further.

WITH THE EXCEPTION OF VALID WARRANTY CLAIMS, WE RESERVE THE RIGHT TO CHARGE A 15% HANDLING AND RESTOCKING FEE ON ALL GOODS RETURNED.

We will gladly credit or accept refunded goods which are returned to us within 30 days of purchase in original condition eg. no scratches, dirt or damage. This includes goods ordered in error. Returns will not be accepted for a credit after 30 days from date of invoice unless for warranty.

Any items on your order that are not currently in stock in our warehouse will be automatically placed onto back order. You will be notified as soon as this stock becomes available and the item/s will be delivered with your next order delivery unless otherwise requested by you. Please state clearly on your order comments if you do not require stock to be back ordered if unavailable. Your invoice will also clearly show any items that are on back order. Please advise us as soon as possible should you wish any items to be taken off back order.

Damaged Goods: Whilst all care is taken when picking, packing and transporting your goods, we advise that you should inspect the goods for damages on receipt. If the package/s you receive appears to be damaged or has been tampered with, we advise that you refuse the package or note on the courier's delivery slip to indicate this (if you do sign to accept the package). If the goods are found to be damaged prior to delivery to you then we will replace or refund the price paid. Damaged goods must be reported to us within 48hrs by e-mail or telephone call (preferably immediately on the same day you receive them) and the damages listed in detail. We will endeavour to resolve any delivery disputes immediately upon notification. We cannot be held responsible for damages reported after 48hrs of receipt.
Remittance Terms: All goods remain the property of JPW (Aust) Pty Ltd until paid for in full.

TRADE MARKS & LOGOS

All Trade Marks & Logos used on this web store belong to their respective owners, and we will comply, acknowledge and respect the owner's wishes as and when requested.

COPYRIGHT

All contents in www.jpwmarine.com.au including text, images, designs, graphics, logos are the property of JPW (Aust) Pty Ltd and protected by AUSTRALIAN and International copyright laws. You may not use, copy and/or extract any part or parts of this web site for any purpose without the express written permission of JPW (Aust) Pty Ltd.

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