JPW Marine — Privacy Policy
JPW Marine Pty Ltd — ABN: 71 650 739 521 Effective Date: 1 April 2026
1. Introduction
JPW Marine Pty Ltd ("JPW Marine", "we", "us", or "our") is committed to protecting the privacy of individuals whose personal information we collect and handle in the course of operating our business.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to all personal information collected and handled by JPW Marine, including through our trade website at www.jpwmarine.com.au, by phone and email, through trade account applications, and through our customer relationship and order management systems. It should be read together with our Website Terms of Service and Terms & Conditions of Trade.
2. Trade Customers Only
JPW Marine is a wholesale supplier that supplies goods exclusively to approved trade customers. Our website and trade systems are not directed to consumers or members of the general public.
3. Personal Information We Collect
The types of personal information we may collect include:
- Name, job title, and business contact details of authorised users and account contacts;
- Business details, including ABN, trading name, and delivery addresses;
- Account login credentials and user access information;
- Order history, enquiries, and account activity;
- Payment and invoicing information, including account payment history;
- Communications with us, including emails, phone calls, and website messages; and
- Technical information such as IP address, browser type, and usage data collected through our website.
We do not collect sensitive information unless required by law.
4. How We Collect Personal Information
We collect personal information directly from you and your authorised staff when you:
- Apply for or manage a trade account, including through account application forms submitted online, by email, or in person;
- Access or use our website or trade portal;
- Place or manage orders through the website, by phone, or by email;
- Contact us for support, enquiries, or sales purposes; or
- Interact with our website through cookies or similar technologies.
We may also collect personal information through our CRM and customer management systems in the course of managing our business relationship with you.
5. Purpose of Collection
We collect and use personal information solely for legitimate business purposes, including to:
- Operate, administer, and secure our website and trade systems;
- Verify authorised access to trade accounts;
- Process and manage orders and enquiries;
- Provide customer service and account support;
- Communicate about orders, account matters, or website updates;
- Manage and recover amounts owing on overdue accounts; and
- Comply with legal and regulatory obligations.
6. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business, including:
- Freight and logistics providers;
- IT service providers, website hosting partners, and CRM and customer management software providers;
- Payment processors and banking partners;
- Debt collection agencies, where necessary to recover overdue amounts; and
- Professional advisers and authorities where required by law.
We do not sell personal information and do not disclose personal information for marketing purposes.
7. Overseas Disclosure
Some of our service providers, including cloud-based CRM and software platforms, may store or process data outside Australia, including in the United States. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle personal information in a manner consistent with the Australian Privacy Principles. To the extent we are unable to ensure this, we remain accountable for the handling of that information under the Privacy Act 1988 (Cth).
8. Data Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
In the event of an eligible data breach, we will comply with our obligations under the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act 1988 (Cth)), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
No data transmission over the internet can be guaranteed as completely secure.
9. Cookies and Website Analytics
The website may use cookies and similar technologies to support functionality, security, and performance monitoring. Cookies do not identify individuals personally.
You may disable cookies through your browser settings, however some website features may not function correctly if you do so.
10. Access and Correction
You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We will respond within 30 days and in accordance with applicable law.
11. Privacy Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting our Privacy Officer using the details below. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by publishing the revised version on our website. The updated policy will apply from the date of publication.
13. Contact Details
Privacy Officer JPW Marine Pty Ltd
64 Division Street,
Welshpool WA 6106 Australia
Email: privacy@jpwmarine.com.au
Phone: (08) 6253 3000
© 2026 JPW Marine Pty Ltd
