Shipping & Delivery

Where does JPW Marine deliver?

JPW Marine generally delivers within Australia only, however we do occasionally deliver internationally if required.

What shipping options are available?

Delivery within the Perth metro area

We use Quicklee for all Perth Metro deliveries. They collect orders from our warehouse 3 times daily (Mon-Fri) starting around 9.30am with the final collection being around 2.30pm.

This means you will receive your order either the same day it is placed, or the next day.

• We offer a flat rate freight charge of $15.00 + GST for 1 to 5 parcels, each weighing up to 25kg (delivery within 24hrs)
• If an item weighs more than 25kg it will require a skid (half-pallet) = $25.00 + GST (delivery within 24hrs)
• Combined orders with 6 to 10 parcels each weighing up to 25kg = $28.00 + GST (delivery within 24 hours)
  • Alternatively if they can fit on a skid (half-pallet) shipping will cost $25.00 + GST (delivery within 24hrs)
• Combined orders 10 or more parcels require a pallet = $50.00 + GST (delivery within 24hrs)
• Express/Urgent deliveries are subject to a quoted price (delivery time will be quoted at the time)

Delivery within regional WA

Your own freight provider

• Customers may choose to use their own shipping company
• When placing an order on our website, this is an option for you to select.
  • Please enter the name of your shipping company and your account number with them in the Special Instructions box during order placement.
• If placing your order by phone, email or fax, please advise us at the time that you wish to use your own shipping company
  • Please also advise us of their name and your account number with them

StarTrack Express

• Road freight
• Normally used when the delivery address is a fixed street address
• Cheaper than StarTrack Premium

StarTrack Overnight Premium

• Overnight service
• Usually by air
• Normally used when the delivery address is a fixed street address
• Restricted to parcels of no more than 20kg
• Some Dangerous Goods restrictions apply
• More expensive than StarTrack Express

Australia Post

• Normally used when the delivery address is a PO Box
• Standard delivery available for all WA postcodes outside Perth Metro
• 5-6 business days lead time for delivery

Toll Priority

• Used for some customers in the north-west of WA
• Air freight
• Restricted to parcels of no more than 5kg

Delivery interstate (Australia-wide)

Your own freight provider

• Customers may choose to use their own shipping company
• When placing an order on our website, this is an option for you to select.
  • Please enter the name of your shipping company and your account number with them in the Special Instructions box during order placement.
• If placing your order by phone, email or fax, please advise us at the time that you wish to use your own shipping company
  • Please also advise us of their name and your account number with them

StarTrack Express

• Road freight
• Normally used when the delivery address is a fixed street address
• Cheaper than StarTrack Premium

StarTrack Overnight Premium

• Overnight service
• Usually by air
• Normally used when the delivery address is a fixed street address
• Restricted to parcels of no more than 20kg
• Some Dangerous Goods restrictions apply
• More expensive than StarTrack Express

Australia Post

• Normally used when the delivery address is a PO Box
• Standard delivery available Australia-wide
• 5-6 business days lead time for delivery
• Some remote areas of Australia may take slightly longer for delivery

International Shipping

• Currently this must be requested on a case-by-case basis
• Please contact us on +61 (0)8 6253 3000 or submit an enquiry here to request a quote for international shipping
• Currently international shipping is not an option when placing an order on our website. Please request a quote in the Special instructions box during order placement.

How are shipping costs calculated?

Delivery costs are calculated using:

• Total order weight
• Chosen shipping carrier (StarTrack, Toll etc)
• Chosen shipping method
• Order destination

Orders which contain the following items may incur extra freight surcharges due to special handling being required for them by our carriers:

• Heavy items
• Oversize items
• Dangerous goods
• Items requiring special packaging

How do I know when you have shipped my order?

Once your order has been dispatched from our warehouse we will notify you by e-mail of:

• the carrier selected, and
• the consignment note number which you can use to track and trace your order if required.

What should I always do when my order is being delivered?

• You may be required to sign for your delivery by the driver
• Please check your order carefully to make sure all items are accounted for at the time of delivery. This is because liability for any missing parcels or items is passed onto you at this point.

What if an item/s is missing from my order?

Please contact us either on 08 6253 3000 or via this enquiry form & advise:

• Your order number or invoice number
• The part number/s of the missing item/s

What if I think an item has been damaged in transit?

JPW takes no responsibility for items lost or damaged in transit from our warehouse to customer premises.

If you would like your orders insured for damage during transit, this can be arranged for an additional fee. Please let us know at the time of order placement by:

• Online: Entering a comment in the Special Instructions box during checkout, requesting freight insurance
• Email: Request freight insurance either in your Purchase Order or in the email
• Phone: Verbally request freight insurance when phoning in your order

Purchasing freight insurance for all JPW Marine orders would add a significant extra shipping cost that we would have to pass onto our customers. In the interests of keeping prices down, we have decided not to do this.

The most effective way to prevent loss from damage is to inspect both packages & items inside at the time of delivery and refuse delivery from the freight company if there is clearly transit-related or other damage.

What if an item has a defect or is damaged?

If the goods are found to either:

• have a defect, or
• have been damaged prior to leaving our warehouse

we will replace the item/s or refund the price paid (including shipping costs if these were pre-paid).

Defects & damaged goods must be:

• reported to us within 48hrs by e-mail or telephone (preferably immediately on the same day you received the item/s), and
• the defect or damage described in detail (preferably with accompanying photos)

We will endeavour to resolve any issues immediately upon notification. We cannot be held responsible for damages reported more than 48hrs after receipt of items.

What if I want to return an item/s?

Please see our Returns Policy for this information.