Shipping & Delivery

Where does JPW Marine deliver?

• JPW Marine generally delivers within Australia only, however we do occasionally deliver internationally if required.
• Postcodes have been allocated to set zones and delivery rates will be charged accordingly.

Please see Zone table below:

What shipping options are available?

1) Flat Rate Shipping - Standard road delivery only. If your order qualifies for Free Shipping, the Flat Rate Shipping rate will be deducted on invoice.

• Zone 1: $16 ex GST
• Zone 2 & 3: N/A (Shipping will be quoted prior to dispatch)
   

2) Express Shipping - Order is given pick priority and sent on next available direct carrier service.

• Zone 1: $50 ex GST (12 items or less. Excludes heavy or bulky items. Limited delivery areas, subject to driver availability.)
• Zone 2 & 3: $35 ex GST (Goods must fit in an airbag satchel up to 5kg. We use Toll, Startrack or Australia Post, please advise if you have a preferred carrier.)
   

3) Use my Own Carrier / Pick up from JPW Warehouse

• Customers may choose to use their own shipping company.
• If the order will be delivered to an address that is different to your billing address, please ensure the “Ship order to > Different address” section is filled out correctly at checkout.
• Name of person collecting or courier must be also included in Delivery Instructions at checkout.  
• Weights and dimensions of packed order will be included on the invoice.
• A delivery docket will be included with goods.
• For COD account holders, invoices must be paid in full before you can arrange collection.
• Please wait until you have received an invoice (not order confirmation) before sending your customer/courier to collect, as they may be turned away if your order is not yet ready for collection. 
• Using an Uber driver for collection: Please ensure when booking your Uber you include in the Instructions for Delivery Person your company name and invoice number. This ensures when the driver arrives, we can clearly identify your order / booking. You must also select “Meet at Door” as the Pick Up option.
   

4) Shipping to be quoted prior to dispatch

• If your order contains items that are dangerous goods, too long / bulky or require special packaging, they will incur a delivery charge. We will contact you after your order is placed to quote shipping.

Delivery interstate (Australia-wide)

• Customers may choose to use their own shipping company.
  • Please enter the name of your shipping company and your account number with them in the Special Instructions box during order placement.
• Alternatively, customers can select to be quoted prior to dispatch, and we will calculate shipping costs with one of our carriers.

International Freight Quote Request

• For delivery to any country outside Australia, we will contact you after your order is placed to quote shipping.

How do I receive FREE shipping?

• Free shipping is only valid for orders placed online through the JPW Marine website portal - does not include orders placed over the phone or via email.
• Free shipping is available for delivery within Western Australia only.
• Free shipping is available only for customers who select ‘Flat Rate Shipping’ or 'Shipping to be Quoted Prior to Dispatch' at checkout and meet the minimum order value (below).
• If your order qualifies for Free Shipping, the Flat Rate Shipping rate will be deducted on invoice.
• Free Shipping is only valid for items that are in stock at time of order.

Free Shipping Minimum Order Value:

• Zone 1: $1,000 ex GST
• Zone 2: $1,700 ex GST
• Zone 3: N/A

How do I know when you have shipped my order?

Once your order has been dispatched from our warehouse we will notify you by e-mail of:

• the carrier selected, and
• the consignment note number which you can use to track and trace your order if required.

What should I do when my order is delivered?

• You may be required to sign for your delivery by the driver.
• Please check your order carefully to make sure all items are accounted for at the time of delivery. This is because liability for any missing parcels or items is passed onto you at this point.

What if an item is damaged, has a defect or is missing from my order?

Please contact us either on 08 6253 3000, via our Return Request enquiry form or email us and advise:

• Your order number or invoice number
• The part numbers of the missing/damaged items
• Details of the damages or defect (preferably with accompanying photos)

Missing items, defects & damaged goods must be reported to us within 48hrs by e-mail or telephone - preferably on the same day the order was delivered.

We will endeavour to resolve any issues immediately upon notification. We cannot be held responsible for damages reported more than 48hrs after receipt of items.

What if I want to return an item/s?

Please see our Returns Policy webpage for this information.